Past patterns of behavior (habits) are the actions that lead us to the current results we’re witnessing. You may not be able to change the past, nor your current circumstances, but you can most definitely change the future through simple pattern interruption. What chains you to your current set of circumstances, are your existing patterns of behaviors.
You are the average of the 5 people you sound yourself with – Jim Rohn
If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you […]
This post was inspired whilst reading Eric Winquist’s (founder of Jama Software, Inc.) post on EO (Entrepreneurs Organization) Overdrive. If theres’s one thing I’ve realized working with busy executives.. and even busier entrepreneurs over the course of the last 26 years, is that if you’re going to invest every waking moment into something.. if at […]
“We all have times when we think more effectively, and times when we should not be thinking at all.” — Daniel Cohen (children’s author) Most experts today will agree that you can’t manage time. However, what you can manage is your “energy”. I started discussing this last summer and having just had a conversation with […]