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Better Customer Service; What’s Your SHOUT Index?

Published on June 3, 2011 By The Strategy Guy

If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you [...]

10 Steps for enjoying the ride to the top

Published on April 5, 2011 By The Strategy Guy

This post was inspired whilst reading Eric Winquist’s (founder of Jama Software, Inc.) post on EO (Entrepreneurs Organization) Overdrive. If theres’s one thing I’ve realized working with busy executives.. and even busier entrepreneurs over the course of the last 26 years, is that if you’re going to invest every waking moment into something.. if at [...]

Time Management; How to Reduce Stress & Get Back in Control

Published on April 3, 2011 By The Strategy Guy

“We all have times when we think more effectively, and times when we should not be thinking at all.” — Daniel Cohen (children’s author) Most experts today will agree that you can’t manage time. However, what you can manage is your “energy”. I started discussing this last summer and having just had a conversation with [...]

How to Achieve Productive Living

Published on December 9, 2010 By The Strategy Guy

Want a happy life? Make sure you have a happy wife! Happy wife = happy life is the motto of my good Aussie friend Naomi Simson is always ready to share when we get down to our annual “chin wags”. A chin wag, as far as I can tell (since I’m not a native Australian) [...]

3 Key Lessons for Personal & Professional Happiness

Published on August 9, 2010 By The Strategy Guy

What does Quality of Life or Happiness really mean for you? Does bigger really mean happier? Who’s happiness is greater; those that live below, within, or above the 20-70 percentile of what is traditionally classified as “the norm” on our planet? My wife’s recent browsing of Facebook & seeing messages about her upcoming high school [...]

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