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Better Customer Service; What’s Your SHOUT Index?
If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you […]
Leadership 101; 6 Fundamentals for Great Leadership
Leaders only have to get 2 things right in order to be successful; Direction & Delegation, everything else is a contributing process. Leadership is the process of social influence, in which one person enlists the aid and support of others in the accomplishment of a common task. “Effective leadership” includes the ability to successfully integrate […]
Innovation, Inventions & Dreams; How to differentiate & make them come true
What’s the difference between an innovation, an invention & a dream? Wikipedia describes innovation as the process that renews something that exists.. and not, as is commonly assumed, the introduction of something new. Furthermore this makes clear that innovation is not an economic term by origin, but dates back to the Middle Ages at least, possibly […]
Love thy Customer! Why should we love our Customers?
It’s the opportunity of helping someone free themselves from a current challenge, or grasp that golden ring which is just inches from their reach. It’s what burns a fire in my belly.. the opportunity to celebrate with my client, or whomever I’m partnering with. To score that magical goal, so that we can run a lap around the stadium with our trophy raised high above our heads in the air.
How To Differentiate & Standout in the Crowd; What’s your signature piece?
The competition is tougher than it’s ever been and to succeed you have to master the art of differentiation! What makes you standout from all the rest? What’s unique & memorable about you, your products or services? What’s going to make people buy what you’ve got to sell? It’s an experience economy these days, so […]
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