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Better Customer Service; What’s Your SHOUT Index?
If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you […]
Leadership 101; 6 Fundamentals for Great Leadership
Leaders only have to get 2 things right in order to be successful; Direction & Delegation, everything else is a contributing process. Leadership is the process of social influence, in which one person enlists the aid and support of others in the accomplishment of a common task. “Effective leadership” includes the ability to successfully integrate […]
3 Steps for Improved Leadership Development
Dysfunctional management teams slow down, derail, and eventually paralyze an entire company! Human dynamics dictate that few teams will ever work as well as they should. Three crucial priorities for constructing and managing effective top teams will help drive better business outcomes in areas ranging from customer satisfaction to worker productivity and many more. 1. […]
Productive Living Exercise; Getting ahead of the game
“I always wanted to be somebody, but I should have been more specific.” – Lily Tomlin; How does that resonate with you? This post was inspired whilst reading David Allens’s most recent Productive Living newsletter. There are only two problems in life You know what you want and you don’t know how to get it; […]
Dead Man Walking – Are you engaged in life & work?
The term “dead man walking” comes from prison death row.. but that’s not the only place I’ve seen “dead men walking”.. or the more politically correct “dead persons walking”. In an earlier article this past February I wrote about the relevance of “belief” as a fundamental factor of any change process. I’m currently working on […]
