Tag Archive

Better Customer Service; What’s Your SHOUT Index?

Published on June 3, 2011 By The Strategy Guy

If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you […]

How To Differentiate & Standout in the Crowd; What’s your signature piece?

Published on June 14, 2010 By The Strategy Guy

The competition is tougher than it’s ever been and to succeed you have to master the art of differentiation! What makes you standout from all the rest? What’s unique & memorable about you, your products or services? What’s going to make people buy what you’ve got to sell? It’s an experience economy these days, so […]

Reducing your Employee Churn/Burn Rate & Getting Results

Published on April 13, 2010 By The Strategy Guy

What is the most value asset you have in your company? You shouldn’t have to think too hard! It’s the people that execute on your strategy. So why do you always seem to be “the last man left standing” in your organization? I’ll share with you the answer, followed by two key lessons & one […]

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