Tag Archive

Better Customer Service; What’s Your SHOUT Index?

Published on June 3, 2011 By The Strategy Guy

If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you […]

Related Posts with Thumbnails