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Core Values, Guiding Principles & Social Contracts

Published on July 18, 2011 By The Strategy Guy

Guiding Principles are any principles or precepts that guide an organization throughout its life in all circumstances, irrespective of changes in its goals, strategies, type of work, or the top management. – The Business Dictionary Core Values, Guiding Principles or Social Contracts… what matters most is not the name you give them, but rather how [...]

How to Get the Right Work Done

Published on June 27, 2011 By The Strategy Guy

Getting things done isn’t about time management.. but rather about how you manage yourself and your choices, within the time you have available to you. – David Allen Managing Workflow, Projects & Priorities That’s what time management is really about to begin with. you have a limited resource (time) and an over abundance of activities [...]

3 Leadership “Hows” Critical for Organizational Health

Published on June 20, 2011 By The Strategy Guy

“To sustain high performance, organizations must build the capacity to learn and keep changing over time.” What does a healthy organization look like in your mind? Employees finding meaning through their work? Customers finding transforming experiences through their interactions with you? Investors & shareholders making a difference through their investments? That’s what it should look [...]

The Best Success Tip Ever!

Published on June 17, 2011 By The Strategy Guy

Talk less.. listen more! This Dilbert strip couldn’t have come at a more appropriate time! Just this past Tuesday I had been privileged to be asked to help mentor entrepreneurs in IBM’s SmartCamp (Barcelona edition). Imagine that you’re in a room.. and for the next 90 minutes you have seasoned veterans & highly networked serial [...]

Better Customer Service; What’s Your SHOUT Index?

Published on June 3, 2011 By The Strategy Guy

If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you [...]

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