Customer Service Innovation made simple!

This morning my e-mail in-box brought me a pleasant surprise! On the heals of my cathedrals post yesterday, this video from Simple Minds really grounded me as to how simple it is to turn a routine task into an experience that will impact everyone you can touch!

Customer Service, Brand Loyalty & Innovation can really be just one simple action away!

On this beautiful Saturday morning in Barcelona, I’ve been touched by Johnny!

Question is, how will you be a Johnny today?

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