When reading “How to better deal with angry people“, I was reminded of the core competency that helps you more effectively build relationships while solving problems.
You have to look beyond the immediate situation in front of you in order to find, and then address, the root cause. This article provides great detailed tips about how to better deal with angry people, and as with everything in life, if you can better understand the core competency / practice that’s being applied, you’ll more effectively be able to get past so many other situations in life (personal & professional).
Perception is dangerous
Remember, what you’re witnessing is your own perception / interpretation of a situation which has most likely been trigger way before you arrived on the scene. It’s a great buddhist quote and as well habit #5 in The Seven Habits of Highly Successful People; seek to understand before being understood.
I encourage you to take 15 minutes, read this article in full, and then reflect how you’re going to better manage upcoming situations.
Would love to hear what you’ve come up with 🙂