If you haven’t noticed lately, it’s a new age for Customer Service.. where “complaints management” alone just won’t cut it. It’s a Customer Experience Economy, competition is fierce and you just can’t afford to become the next “United Breaks Guitars” viral video. Imagine a little “hick-up” in your customer service.. and the next thing you [...]
The growth of an organization is simply the accumulated growth of the individual relationships that constitute it. Unfortunately far too many firms fail to recognize “this obvious fact”.. thus failing to reach their full potential in the mean-time. This past Sunday I had the privilege of hanging out with Farley Duvall & his lovely wife Elizabeth [...]
What if you had access to the collective power to help your company generate new ways of tackling problems? What if you had the capability for developing potential game-changing growth opportunities for your business? Practical insights from neuroscience make teams more creative, thus becoming better equipped to generate breakthroughs that stimulate growth and performance. The [...]
When you’re under pressure, it’s critical you’re able to rapidly target and action the activities that’ll deliver the most impact.
An ability to calmly weigh up the options, complete a key task and then move on to the next is valued by those around us. The alternative is often not pretty – feeling panicky and paralysed, like a rabbit caught in headlights, uncertain which way to run.
How effective is your sales team these days? Last week I was speaking with a prospective client facing challenges with motivation between his “hunters & farmers”. As synchonicty would have it, the very next day McKinsey Quarterly popped into my “inbox” with the most relevant article entitled “Using your sales force to jump-start growth“. Here’s [...]
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